Frequently Asked Questions
Bookings & Appointments
Do I need to book in advance?
Booking in advance is recommended to secure your preferred time. You can book through our booking page, by phone, or by email. If you’re unsure which service to choose, feel free to get in touch before booking.
Can I book online or do I need to call?
You can book your appointment through our booking page, by phone, or by email. If you have any questions before booking, we’re happy to help.
What happens if I need to cancel or reschedule?
If you need to make changes to your appointment, please let us know as early as possible so we can assist you.
Services & Consultations
How do I know which service is right for me?
If you’re considering a service, it’s likely because it fits your current needs. You don’t need to be certain before booking, if you’re unsure, you can contact us beforehand and we’ll be happy to guide you based on your needs.
Do you offer consultations before treatments?
Yes, consultations are available before treatments for all services and can be arranged by booking one or by getting in touch with us. While a consultation isn’t always required, it is essential for certain services such as major colour changes, hair extensions, and other more complex treatments.
Can I change my service during the appointment?
Small changes may be possible depending on availability and timing. We recommend discussing this with your stylist during your consultation.
Pricing & Payments
Are prices fixed or can they vary?
Prices listed on our website are guides. Final pricing may vary depending on hair length, service complexity, or consultation.
How can I pay for my appointment?
Payment is made at the salon after your appointment. We accept cash and card payments.
Do I need to pay in advance when booking online?
No, online booking is used to reserve your appointment. Payment is made in person on the day of your visit.